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AIM: - To equip the Line managers such that he/she is able to:
- Give effective feedback to employees and find out the necessary areas of development.
- Implement performance management system in his organization effectively.
TARGET AUDIENCE: - This program is aimed at the Line Managers .
BRIEF CONTENT:
MODULE 1:
PERFORMANCE AND PCMS
- Measurement of Performance
- PCMS Concept
- Setting targets
- What is performance planning
- Balance Scorecard measures
MODULE 2:
PERFORMANCE REVIEW, APPRAISALS
- Purpose of performance
- Types of performance review
- Performance Rating
- Common mistakes in conducting performance reviews
MODULE 3:
CONDUCTING THE APPRAISAL
- Opening the appraisals
- Body language
- Assertiveness – handling aggression and passiveness
- Mock appraisals
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